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Customers can receive a full refund, including hosting, design and set up fees within the first 30 days of the set up of their account. If the Customer cancels after the first 30 days of the set up of their account, a pro-rated refund will be issued for annual or quarterly hosting plan fees only for the unused portion of the hosting plan. Pro-rated refunds do NOT apply to monthly hosting plans, design fees and set up fees if the account is cancelled after the first 30 days from set up of the account. Domain name registrations are non-refundable.
For more information, please review the complete Terms and Conditions
By default, domain registrations will be registered and renewed for 1 year. Domain names will automatically renew 30 days before they expire. Domain renewal fees will be automatically charged to the Customer’s account 30 days before they expire.
In case of PetWebPro.com hosting account cancellation the domain name(s) will be kept active for a fee of $10.25/year per domain and automatically renewed and charged to the Customer’s account unless otherwise instructed by the Customer. The Customer may transfer the domain name to an alternative domain registrar.
To request cancellation or transfer of a domain name, please contact us at support@PetWebPro.com
The Customer will receive a confirmation email within 24-48 hours that the cancellation or transfer request has been received and is being processed. It is the Customer’s responsibility to confirm that the cancellation or transfer request has been delivered. This request will take at least 7 working days to process.
In order to cancel an account with PetWebPro.com, the Customer must submit a request for cancellation in writing by sending an e-mail to support@PetWebPro.com with the subject: Cancellation.
It is the Customer's responsibility to make sure that they have access to all their files and relevant data before initiating the cancellation request.
The Customer will receive a confirmation email within 24-48 hours that the cancellation request has been received and is being processed. It is the Customer’s responsibility to confirm that the cancellation request has been delivered. Cancellation will take at least 7 working days to process.
In case of PetWebPro.com hosting account cancellation the domain name(s) will be kept active for a fee of $10.25/year per domain and automatically renewed and charged to the Customer’s account unless otherwise instructed by the Customer. The Customer may transfer the domain name to an alternative domain registrar.
If you are a PetWebPro.com customer, you can access your account and billing informaiton by following the link below and entering your login information, provided to you at the time your account was setup.
If you forgot your login information, you can request it be sent to you by entering your email in the login area.
BILLING LOGIN to view, pay, update your billing information
